FAQs
Are your products GMO free?
Absolutely! Currently we do not formulate with Vitamin E or Tocopherol since the majority of these Vitamin E sources are soy based and since 93% of the Soy that is produced is GMO, we prefer to get our Vitamin E from natural plant sources and extracts.
Are your products vegan?
One Hundred Percent. Always. No Animal By Product. Period.
Do you test on animals?
We only test on willing everyday people. If you’d like to get involved let us know!
What does Natural mean?
You can take comfort in the fact that all of our products are 100% NATURAL meaning they are free from chemicals, mineral oil, petroleum, sulphates, parabens, PEGs & GMOs.
We are constantly in a consumer minefield. Just because something is organic, it doesn’t mean it’s natural and of course just because something claims to be natural it doesn’t mean that it is. Believe us when we say we are just as frustrated as you are, but then that’s why we got into this game in the first place and we’re very pleased to meet all of the Bosses.
I have sensitive skin, can I use your products?
Yes, Yes, Yes! Our skincare is all natural so it’s free from those chemicals that are known to aggravate the skin, plus they have all been formulated with the most of sensitive skin types in mind. So you’re all good.
How do I tell what skin type I am?
The best way to find out is to cleanse your skin at night. After cleansing, do not apply anything else (I know, I know work with us on this). Then when you wake up in the morning, fresh as a daisy. Check your face and see where you are at…
- If your skin is oily, then there’s no prize in guessing you most likely have oily skin.
- If your skin feels normal or it is somewhere in between – i.e. perhaps with some oil to the T-Zone area you are normal/combination.
- And of course if your skin feels dry, or is flaky anywhere, then we’d consider you to have a dry skin type.
Do I need to keep my skincare in the fridge?
Nope! However To get the most out of your Skincare, we recommend that you keep the products cool and out of direct sunlight, store with the lid on and avoid getting water in them.
Why are your Beard Oils packaged in glass?
In order to preserve the gold, we package all beard oil products in cobalt blue glass as it helps to filter out blue and ultraviolet light which preserves the contents for a longer period of time. Glass is also easier to recycle than plastic.
Why do your products not have expiration dates?
All of our products are uncut, whole and at full strength. They do not contain chemical preservatives. Because of this, we recommended shelf lives to ensure our products are as fresh as possible and you get the maximum benefits to your skin. Once opened we recommend that you use them within six months – but this is pretty much an industry standard regardless of whether you are using natural products or not.
Where do I find instructions on how to use the products?
At the bottom of each individual product listing in our shop you’ll find a product description section. Everything you need is available there.
What is your shipping policy?
Shea butter is susceptible to hot and/or warm temperatures so it is important to ensure that you are available to receive your product when it is delivered. If the product melts as a result of exposure to extreme temperature, resolidify by refrigerating. Product softening does not change benefits to the skin.
If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday will be processed the following business day.
What is your return policy?
If for any reason you are unhappy with your product, contact us immediately and we'll be happy to fix it.
Please contact us via email at skynbosscares@skynbossnaturals.com with your name, order number, and a brief description. your reason for requesting a refund and we'll respond within 24- 48 hours.